The Tenacity Customer Services Call Centre Learnership Programme 2026 is one of these opportunities aimed at helping young people build experience within the customer service industry while completing formal workplace training.
The programme runs for 13 months and combines classroom-based learning with practical workplace exposure. Successful learners will work toward a Micro Finance qualification at NQF Level 4 while developing customer service, communication, and administrative skills inside a real call centre environment.
Programme Information
- Reference Number: TFS-827
- Location: Cape Town
- Duration: 13 months
- Programme Type: Learnership
- Age Requirement: 18 to 30 years
- Salary: Market-related
What the Programme Includes
The learnership combines formal learning with workplace experience.
Classroom-Based Training
Learners will complete structured learning toward a nationally recognised Micro Finance qualification at NQF Level 4.
Training may include:
- customer service principles
- communication techniques
- telephone etiquette
- workplace professionalism
- complaint handling
- administrative support skills
- customer account management
- data capturing
- problem-solving techniques
- basic finance and customer support concepts
Workplace Experience
Participants will also work within a real customer services environment where they may gain exposure to:
- handling customer queries
- call centre operations
- workplace systems and technology
- performance targets
- team collaboration
- customer interaction
- professional workplace behaviour
The combination of theory and practical exposure makes learnerships valuable for long-term career development.
Main Duties Learners May Perform
Successful learners may assist with:
- answering inbound customer calls
- responding to customer queries
- handling complaints professionally
- updating customer records
- performing administrative duties
- following workplace procedures
- maintaining customer service standards
- completing assignments and assessments
- submitting Portfolio of Evidence (POE) requirements
- meeting attendance and workplace standards
Learners are also expected to follow company rules and maintain professional conduct throughout the programme.
Minimum Requirements
Applicants must meet the following requirements:
- Grade 12 qualification
- between 18 and 30 years old
- currently unemployed
- limited or no work experience
- not currently studying
- not planning to study during the programme
- willing to commit to the full 13 months
- willing to work shifts and weekends
- not have participated in another learnership within the previous 12 months
Mathematics or Mathematical Literacy may be advantageous.
Personal Qualities That May Help Applicants Succeed
Tenacity is looking for candidates with strong workplace attitudes and communication abilities.
Important qualities include:
- communication skills
- patience and empathy
- confidence when speaking to people
- active listening skills
- positive attitude
- professionalism
- emotional control under pressure
- problem-solving ability
- time management
- adaptability
Customer service work often requires discipline, professionalism, and emotional intelligence.
Why Customer Service Experience Is Valuable
Many young people underestimate the value of call centre and customer service experience.
Customer service environments help individuals develop:
- professional communication
- computer literacy
- conflict management
- teamwork
- multitasking abilities
- stress management
- workplace discipline
- customer relationship skills
These are skills employers value across multiple industries.
Many professionals who later move into management, administration, HR, sales, or operations started their careers within customer service environments.
Importance of the NQF Level 4 Qualification
Completing the Micro Finance qualification may help strengthen future employment opportunities.
The qualification demonstrates that learners:
- completed formal workplace training
- understand professional workplace expectations
- can balance work and learning responsibilities
- are committed to personal development
- gained practical customer service experience
For many learners, this qualification becomes an important stepping stone toward permanent employment.
Challenges Learners Should Expect
While learnerships provide valuable opportunities, they may also be demanding.
Learners may need to:
- work under pressure
- manage difficult customer interactions
- meet workplace targets
- balance studying and work responsibilities
- adapt to shift work
- maintain discipline and attendance
These challenges often help learners develop personally and professionally.
How to Apply
APPLY FOR THE TENACITY CUSTOMER SERVICES CALL CENTRE LEARNERSHIP PROGRAMME 2026 HERE
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